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Refunds

Refunds are handled fairly and with clear review

If a service request cannot be completed as agreed, we review the case carefully and offer a refund or credit based on the scope, timing, and circumstances involved.

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How refunds are reviewed

At Gigapay, we want customers to feel confident about our work. Refunds are reviewed on a case-by-case basis. Please contact us directly so we can discuss your situation and provide the best possible solution.

  • Refund requests are assessed on project scope and delivery status
  • Clear details help us review the case faster and more accurately
  • Approved refunds are processed using the original payment method where possible
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